Privacy Policy

This Privacy Policy applies to personal information collected through adorelife.in, our enquiry and booking forms, client accounts, and related online services. It does not cover information collected offline or by third-party websites and services that have their own privacy policies.

The information we request and why we need it will be shown when you provide it. Depending on how you use Adore Life, we may collect:

• Enquiry details: name, email address, phone number, preferred session or format, and the message you choose to send.
• Account details: name, email address, phone number if provided, and authentication information. Account passwords are stored in hashed form rather than as plain text.
• Booking details: contact details, date of birth, gender, WhatsApp number, location, occupation, relationship status, number of children, selected service and appointment details, and payment status.
• Information you share for therapy: therapy goals, notes, consent responses, and information about medication or other matters that you choose or are asked to provide in the booking process.
• Technical and usage information: information such as IP address, browser and device details, referring page, and access times may be processed by website hosting, security, or infrastructure services when you use the site.

• Respond to enquiries and communicate with you about your request.
• Create and manage accounts, appointments, payments, and client services.
• Provide, operate, maintain, and improve the website and our services.
• Send service messages, booking updates, account verification codes, and other relevant information.
• Protect the website, prevent misuse or fraud, and meet legal or professional obligations.

Information shared in connection with therapy is handled with care and confidentiality, subject to applicable legal and professional obligations. Disclosure may be necessary where required by law or in serious safety situations. Please use the booking form only to provide information relevant to arranging and delivering services.

Online payments are processed through Razorpay. Payment information is submitted to Razorpay and handled under its privacy and security practices. Adore Life receives payment and transaction details needed to confirm and manage a booking; we do not store your full card number or card security code. We may also use service providers for website hosting, database storage, email delivery, security, and other operational needs. These providers process information to provide their services to us.

Adore Life uses essential browser storage and authentication cookies to support account sign-in, security, and site operation. The website may also use session storage for temporary navigation state. Third-party features, such as payment checkout or embedded maps, may use their own cookies or similar technologies under their providers' policies. You can manage cookies through your browser settings, though disabling essential cookies may affect some site features.

We may share information:

• With service providers who help us operate the website and deliver services.
• With payment providers to process and verify transactions.
• When required by law, court order, or a valid request from an authority.
• When necessary to protect the rights, safety, or security of clients, Adore Life, or others.

We do not sell your personal information.

We keep personal information only for as long as needed for the purposes described in this policy, to provide services, resolve disputes, and meet applicable legal, accounting, or professional requirements. We use reasonable safeguards to protect information, but no method of online transmission or storage can be guaranteed to be completely secure.

You may contact us to request access to, correction of, or deletion of personal information you have provided, or to raise a privacy concern. We may need to retain some information where required by law or for legitimate service, safety, or record-keeping purposes. We will handle requests in accordance with applicable law.

We take the privacy of children and young people seriously. Where a service involves a person under 18, a parent or legal guardian should be involved where required by applicable law and professional practice. If you believe a child has provided personal information inappropriately, please contact us so we can review the request.

Our website may link to third-party websites or include third-party features. We do not control their privacy practices. Please review the relevant provider's privacy policy before sharing information with them.

We may update this Privacy Policy from time to time. Any revised version will be published on this page with an updated effective date.

For privacy questions or requests, contact:

Adore Life — By Nidhi Roy
Email: adorelifewithnidhi@gmail.com
Location: Thane, Maharashtra, India
Website: adorelife.in

You can also use our contact page.